Each item is inspected and evaluated by our team before it is tagged and displayed on the sales floor. Our pricing is based on “good/better/best.” This refers to the brand, quality and condition of the item. That said, we have hired security at some locations to help keep our guests and team members safe. Additionally, there would be an impact on delivering our programs which last year helped 26,775 Coloradans start new careers. Like other retailers, we are always on the lookout for great talent, but as a nonprofit organization, it would be difficult to hire the number of staff that would be needed at our 42 stores to reduce the amount of theft, vandalism and drug use we were seeing in our fitting rooms. Of course, once we begin to process a donation it stops being free as there is a cost to accepting donations and putting merchandise on our sales floors for our guests (including similar overhead costs as for-profit retailers such as rent/mortgage, insurance, store employee wages and benefits, utilities, fuel, etc.). Your goods donations are part of a greater ecosystem that allows us to provide programs and services at no cost to your fellow Coloradans with barriers to economic and personal independence. We are deeply grateful for the donations we receive and are appreciative of the generous support of our donors. Please see our responses below to some of your most frequently asked questions and comments. We appreciate your questions and comments regarding closing our stores’ fitting rooms for the safety of our team members and guests. Important Update, June 14, 2023: We are permanently closing our fitting rooms at all locations except for our Déjà Blue Boutique. If they are lost or stolen, Goodwill of Colorado cannot replace them.
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